JOB DESCRIPTION

Bathhouse is looking for a proactive, business-minded General Manager who leads with hospitality instinct and operates with precision. You'll own the full picture — 34,000 square feet of experiential wellness space inside the storied Bellevue Hotel, including 27,000 sq ft of indoor thermal and treatment space opening now, plus a 7,000 sq ft rooftop expansion launching summer 2027.

You're not managing a day spa. You're running a high-volume, experiential operation where the brand is the product. That means maintaining rigorous standards while building a culture your team actually wants to show up to.

RESPONSIBILITIES

• Lead, mentor, and support Shift Managers, ensuring alignment across all departments.
• Oversee operations across amenities, front desk, therapies, food & beverage, and facilities.
• Review daily revenue, labor, and operational reports to support business performance. Present reports to Corporate Leadership.
• Ensure staffing levels, scheduling, and coverage meet business and budget needs.
• Monitor guest experience, responding to escalations and resolving issues professionally.
• Maintain brand standards for cleanliness, safety, and service across all areas.
• Partner with department leads to streamline communication and workflow.
• Interview and onboard new hires. Coach and provide performance management of team members.
• Create and maintain written protocols and training procedures in accordance with our Culture of Documentation (CoD)
• Ensure compliance with health, safety, and workplace regulations.
• Oversee inventory controls, ordering, and vendor relationships as needed.
• Foster a collaborative, respectful environment where team members feel supported and empowered.

QUALIFICATIONS

• ~5 years of experience as a General Manager or Assistant General Manager required.
• Experience in hospitality, spa, wellness, or restaurant environments preferred.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent communication, problem-solving, and decision-making abilities.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Experience with scheduling, labor management & cost management, and basic financial reporting.
• Calm, guest-first approach in high-volume or fast-paced settings.
• Comfortable using operational systems and POS platforms (training will be provided for our system).
• Ability to stand and walk for extended periods and assist with operational needs when necessary.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.

COMPENSATION & BENEFITS

• Total Compensation: $80,000 - $100,000
• Medical, vision, and dental insurance available for full-time employees.
• Complimentary unlimited admission to Bathhouse with unlimited guest passes.
• 50% discount on services, retail products, and restaurant offerings.