We are looking for a Tokyo-area based Partner Service Specialist reporting to Service Excellence Senior Manager to support the health of the partner ecosystem, strengthening the daily operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization. You will be a part of a B2B team that enjoys working in delivering impeccable service to the Farfetch partner community of the best luxury boutiques and brands.

WHAT YOU'LL DO

• Be the main contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities)
• Support partners with speed, quality and service on every communication channel
• Monitor operational indicators, trend spot partners' behaviors, and seek solutions for recurring issues
• Work with internal departments to ensure that top-notch service is delivered to all our customers
• Identify best practices and help establish process standards that guarantee consistency and efficiency at scale
• Drive partner satisfaction by providing and reliable support and identifying improvement opportunities to meet partners' expectations
• Be the voice of the partner and advocate for the organization to create value for the partner ecosystem

WHO YOU ARE

• Minimum 2 years of experiences in a service environment, preferably B2B
• Eager to provide impeccable service
• Strong Interpersonal skills
• Native level in Japanese with business-level English proficiency (written and spoken)
• Strong problem solving mindset
• Proficient user of IT systems, both partner service tools and windows packages including Microsoft excel (can maintain complex spreadsheets) and PowerPoint

REWARDS & BENEFITS

• Generous Annual Leave entitlement
• Training opportunities and free access to LinkedIn Learning
• Flexible working environment and more!