Implementation Partner Manager - Hospitality (Spanish & English speaking)
NuORDER
Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We're looking for an Implementation Partner Manager to help us build and grow Lightspeed's partner ecosystem in Spain.
Since the Spanish market is still in its early launch phase, you'll also pick up partner operations work across EMEA, things like onboarding queries, configuration requests, and partner escalations, providing the wider Partner Implementation team with direct capacity relief from day one.
Over time, as Spain grows, your focus will shift more towards local partner management, and you'll become Lightspeed's go-to person for the region, setting the stage for future field sales and partnership roles.
***Please note that this role is based in Madrid, Spain***
What you'll be doing:
- Help find, recruit, and onboard new implementation partners in Spain to grow and expand a local partner network
- Own the day-to-day relationship with existing partners and make sure they hit Lightspeed’s quality, certification, and performance standards
- Train and enable partners so they can successfully implement Lightspeed products on their own
- Pick up and resolve cross-regional Partner Ops tickets across EMEA, handling partner queries and escalations
- Track partner performance metrics and step in when things need to be improved or corrected
- Work closely with Sales, Onboarding, and Product to keep partner strategy aligned with Lightspeed’s go-to-market plans for Spain
- Be the voice of the Spanish market internally: share partner feedback, local insights, and competitive intelligence with the wider team
- You’ll have the opportunity to get face time with partners through onsite visits and business reviews, and represent Lightspeed at local industry events and trade fairs where relevant
And a little bit of....
- Helping onboard future Spain-based roles (e.g., Partner Growth Managers, Partner Development Managers) as the person who knows the local market best
- Contributing as part of the wider team to achieve organisational objectives, even if this means doing things that aren’t strictly within the scope of your role.
What you will bring to the team:
- 2+ years in partner management, channel management, or a similar role in SaaS, POS, or hospitality tech
- Fluent in both, Spanish and English; additional European languages are a plus
- You’ve worked in a fast-paced, international environment, ideally at a scaling SaaS or tech company
- Comfortable working with ticketing systems and operational tools (e.g., Jira, Salesforce, or similar)
Big plus:
- You've recruited, enabled, and grown third-party partners or reseller networks before
- Knowledge of the Spanish hospitality and/or retail market
- Experience building or delivering partner enablement content like training materials, playbooks, or onboarding guides
What’s in it for you?
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Unlock your potential with our growth program, paving the way for promotions and career advancement;
- Genuine career opportunities in a company that’s creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy:
- Lightspeed share scheme (we are all owners)
- Health & Wellness Credit- expense towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
- LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
- Time off to volunteer and give back to your community
….and so much more!
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.