Senior Operations Wholesale Fulfillment Manager
Skims
Software Engineering, Operations, Data Science
Los Angeles, CA, USA
USD 110k-125k / year
Posted on Aug 22, 2025
SKIMS is a solutions-oriented brand creating the future of underwear, shape wear and loungewear. We’re disrupting the industry with our game-changing product and culturally driven creative, and are looking for an Operations Manager to join us in building the next generation of intimates.
This position oversees and optimizes all aspects of outbound order activity and inventory movements as they are related to inventory, returns and cycle counts. This includes managing teams, developing and implementing strategies to improve efficiency and profitability, and ensuring the smooth execution of wholesale agreements and customer experiences. Also, play a key role in identifying and resolving operational issues, driving continuous improvement, and fostering strong relationships with partners and internal stakeholders.
This position Reports to the VP of Operations
Key Responsibilities
- Accountable for Wholesale/B2B Sales Order processing for outbound fulfillment, cancelations, backorder and overall order activity.
- Develop operational cadence with our 3PL SLAs, on a daily, weekly, monthly to meet Monthly, Quarterly and Annual sales plan.
- Root cause sales order exceptions and develop corrective action plans to meet customer and company expectations.
- New account onboarding from a DC operations perspective and account facing compliance requirements.
- Work closely with the SKIMS wholesale sales team and planning team for strategic alignment on channel growth and future optimization.
- Collaborate with CS, Sales and Planning team on developing weekly unit forecast.
- Provide and monitor actualization of forecasts to 3PL providers. Track actual to forecast and revise as necessary
- Develop and manage weekly, monthly KPI’s on all wholesale activity and reporting for weekly review
- Analyze and report on outbound shipping performance, capacity, and present actionable insights
- Responsible for Return To Vendor (RTV) operational tasks to improve customer experience and product flow
Skills, Knowledge & Expertise
- Bachelor’s degree or higher
- 4 days in-office at the SKIMS HQ
- Experience in operations management, fulfillment specifically for wholesale accounts and activity
- 5+ years of experience in working with wholesale or internal sales teams for order management including order fulfillment, shipping, and routing requirements for international regulations.
- Experience with new account integrations and onboarding practices
- Excellent verbal and written communication
- Has analytical skills, especially with Excel, ERP systems and reporting tools to make actionable recommendations.
- Must be strong in Microsoft Office Suite, Smartsheets, Netsuite
Job Benefits
Benefits and Culture
- 100% Company Paid Healthcare (medical, dental, vision)
- Kind Body Fertility Benefits
- 401(k) savings plan with up to 4% match
- Unlimited PTO
- Full Access to LinkedIn learning
- Employee Discounts
Perks (HQ Location)
- Free weekly catered lunch at HQ – M/W/Th
- Dog-Friendly office
- Free Swag Giveaways
- Annual Holiday Party
- Annual Summer Party
- Invitations to pop-ups and other company events
- Complimentary daily office snacks and beverages
Compensation: $110,000 - $125,000 / year