Responsibilities

• Lead with a Customer Obsessed mindset by building a team that is engaged, motivated, and consistently focused on delivering exceptional service to every customer. You coach Team Members to bring warmth, presence, and purpose to each interaction.
• Own all talent acquisition responsibilities for the store, including outreach, recruitment, interviews, and hiring. You actively build a diverse pipeline, seek out top talent, and ensure every candidate experience reflects SKIMS values and standards.
• Be proactive in hiring and anticipate staffing needs ahead of time and maintain a strong bench of potential candidates. You network consistently and leverage your community, resources, and industry insight to stay ahead of the curve.
• Drive Results through people. You connect hiring strategies, staffing levels, and team performance directly your store's KPIs and customer experience.
• Lead and execute the onboarding experience to ensure every new hire feels welcomed, supported, and set up for success!
• Proactively manage scheduling and labor planning to ensure the store is staffed to meet business demands while delivering on the SKIMS service promise.
• Support the Learning Agility of the team by identifying training needs, coaching in the moment, and building learning plans that support career growth and team development.
• Own the store’s performance management routines. You support a culture of clear expectations, feedback, and consistent coaching.
• Manage employee relations with care and objectivity. You have strong communication, confidentiality, organization, and consistent follow-through.
• Identify strong leaders and build a bench of talent by supporting growth and succession plans. You help your team to see a future for themselves at SKIMS.
• Develop and execute engagement strategies that recognize wins, celebrates individuality, and fosters team connection.
• Ensure compliance with all SKIMS policies, procedures, and relevant labor laws. You maintain high standards of integrity and consistency.
• Partner with your Store Leader and the HQ People & Culture teams on feedback, hiring tools, onboarding resources, and learning strategies that enhance store culture and team performance.
• Model inclusivity and emotional intelligence in every interaction. You Inspire Yourself and Others by supporting a store culture that embraces different voices, perspectives, and lived experiences.

Requirements

• 2–4 years of experience in a people leadership role
• Strong knowledge of hiring, recruiting, onboarding, and performance management best practices
• Track record of proactively identify talent needs and build a strong pipeline through networking and ongoing outreach
• Experience handling employee relations with professionalism, confidentiality, and empathy
• A deep understanding of customer service principles and how people leadership impacts business outcomes
• It is important that you are knowledgeable about relevant employment laws and regulations to ensure compliance and mitigate legal risks.
• Strong leadership skills by motivating and coaching the team to achieve company and store business results
• Strong emotional intelligence and the ability to navigate interpersonal challenges with fairness and objectivity
• Ability to build trust, connect authentically with Team Members, and lead a team with confidence and care
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
• Does not want to be an influencer

Benefits + Total Rewards

• Competitive Pay with a performance based Bonus structure
• 401(k) plan
• Generous employee discount
• Paid Time Off
• Comprehensive Health, Dental, Vision, and Life Insurance Plans
• Mental Health benefits to support your wellbeing
• Paid Parental Leave
• Employee Referral Bonus Program