Responsibilities

• Lead with a Customer Obsessed mindset, ensuring that every Team Member is focused on creating a welcoming, inclusive, and personalized experience for each guest. You set the standard on the floor and prioritize coaching in real time to elevate connection and conversion.
• Deliver elevated service at speed by maintaining strong floor presence, modeling emotional intelligence, and guiding your team through high-volume moments while preserving authenticity and brand culture.
• Embed our mission and values into every part of the store experience. You educate and coach your team on what it means to represent SKIMS, championing product knowledge and storytelling that brings the brand to life for both Team Members and customers.
• Create a strong floor presence and lead through Operational Excellence. You manage daily and overnight operations, oversee scheduling, and partner on merchandising, replenishment, and visual execution to ensure that brand standards are met at all times.
• Own key business metrics including P&L, payroll, inventory, and productivity. You analyze performance trends, identify opportunities, and adjust strategies in the moment to drive both sales and efficiency.
• Maintain accurate inventory practices by overseeing stock management, replenishment processes, and shrink control. You ensure that back-of-house operations are organized, efficient, and aligned with business priorities.
• Partner with HQ teams to execute campaigns, floor sets, and seasonal product rotations. You ensure that visual displays and product presentations are elevated, consistent, and aligned with SKIMS’ brand identity through operational excellence.
• Plan and allocate resources strategically to meet business demands, balance payroll, and support peak volume periods while maintaining exceptional service standards.
• Lead through the lens of impact. You use strong decision quality, strategic scheduling, and operational discipline to optimize results while remaining customer-first.
• Model Learning Agility by being curious, coachable, and proactive in finding solutions. You create a culture of continuous improvement, bringing feedback to your team and cross-functional partners to strengthen the business.
• Actively hire, onboard, and retain top talent. You are a strong networker who attracts great people and strengthens the overall team culture through thoughtful selection and development.
• Build clear development plans for your team and support career progression through regular feedback, coaching, and accountability. You invest in building bench strength for the future of SKIMS retail.
• Inspire Yourself & Others through clear communication, consistency, and collaboration. You foster a culture of teamwork, pride, and ownership, ensuring that everyone feels valued and connected to our shared success.
• Ensure compliance and safety by maintaining operational policies, procedures, and standards that protect both the team and the brand.
• Partner cross-functionally with HQ Support teams to align on big picture strategies, feedback, and new initiatives that drive overall brand success.

Requirements

• 4+ years of leadership experience
• A proven track record of hiring, leading, and developing effective store teams, particularly in Operations
• Strong written and verbal communication skills are required.
• The ability to work closely and effectively with others is important and expected.
• Deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• Strong problem-solving abilities and to adapt and evolve
• Strong operational and organizational skills.
• Strong visual merchandising skills, a keen eye for detail, ensuring that the store is always presented in a compelling manner.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Does not want to be an influencer
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.

Benefits + Total Rewards

• Competitive Pay with a performance-based Bonus structure
• 401(k) plan
• Generous employee discount
• Flexible vacation time
• Comprehensive Health, Dental, Vision, and Life Insurance Plans
• Mental Health benefits to support your wellbeing
• Paid Parental Leave
• Employee Referral Bonus Program