Key Responsibilities

• Own and execute day-to-day HR operations, ensuring accuracy, consistency, and efficiency across all people processes.
• Manage payroll inputs, audits, and queries in partnership with payroll providers, ensuring compliance and on-time delivery.
• Maintain accurate employee records, contracts, policy acknowledgements, and HR systems in line with employment legislation and GDPR requirements.

• Lead employee relations matters end-to-end, including absence management, performance management, disciplinary processes, grievances, and investigations.
• Ensure all people practices are compliant with employment law, company policies, and best practice standards.
• Provide clear, fair, and empathetic guidance to leaders and employees, maintaining confidentiality and professionalism at all times.

• Support retail talent acquisition from a people operations perspective, including contracts, onboarding, and compliance checks.
• Partner with leaders to proactively plan workforce needs, support retention, and build strong internal pipelines.
• Deliver a seamless onboarding experience that ensures new hires feel welcomed, informed, and set up for success from day one.

• Support the execution of performance management cycles, ensuring clarity of expectations, documentation, and follow-through.

• Model SKIMS values in every interaction and actively contribute to an inclusive, respectful, and high-trust workplace culture.
• Inspire confidence and accountability while supporting a culture rooted in growth, care, and continuous improvement.

Skills, Knowledge and Expertise

• Degree in Human Resources Management or equivalent.
• CIPD qualification (or working towards) is a strong plus.
• 7-10 years of experience in a HR generalist role.
• Background in Retail is a must.
• Strong hands-on experience in HR administration, HR operations, payroll coordination, and employee relations.
• Solid knowledge of employment law and HR best practices, with the ability to apply them pragmatically in a fast-moving business.
• Proven ability to work independently with a self-starter, entrepreneurial mindset — you see what needs to be done and do it.
• Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Confident problem solver with a calm, solutions-oriented approach to complex or sensitive situations.
• High levels of emotional intelligence, integrity, and discretion.
• Strong communication skills with the ability to build trust and credibility at all levels of the business.
• Passion for the SKIMS brand and an authentic commitment to creating meaningful employee experiences.
• Ability to thrive in a fast-paced environment, take initiative without being asked, and are deeply comfortable owning the detail — from payroll accuracy to employee relations — while keeping an eye on the bigger picture

Benefits, Culture and Perks